We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We have many cooperative express companies, such as DHL, EMS, FedEx, HK Post, and UPS. We will choose the most suitable mode of transportation for you according to your country.
Standard Product Shipping Time (3-8 Weeks)
Custom Product Shipping Time (5-8 Weeks)
UPS Special Reminder: The UPS will update your shipping information only after the cargo ship by sea arrives at the port for delivery.
Returned within 14 days of receipt. Learn More.
Once we receive your order we get to work on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact Customer Service at email within 24 hours and we will attempt to stop or modify the order. Once an item has produced or shipped, cancellation is not possible. In most cases custom, special order and non-returnable items cannot be cancelled. Cancellation requests may take several days to process and you will be sent an email upon confirmation.
Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded.
• Returned within 14 days of receipt
• Sale items must be returned within 7 days of receipt
•Must be in resalable condition
•Must be free from scratches and/or defects
•Must not have been installed
•Must be in the original manufacturer’s box and packaging
•Must not have any writing on the original packaging
•Must not be missing pieces
•Must not be clearance/liquidations/closeout
Any items that do not meet the above criteria will be subject to a restocking fee. Original shipping charges cannot be refunded.
Unfortunately, fragile items are sometimes damaged in shipping. We also understand the need to pre-order and plan for your design needs. As part of that process, we ask that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us within 3 days of receipt of the item(s). We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Service Team and we will be happy to replace the item or send replacement parts as soon as possible. In some instances it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
Late or missing refunds
Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
• It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
• For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle refund.
• All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the time frame shown above, please Contact us, and we'll get back to you as soon as possible.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
Please contact our Customer service at email@example.com to get the return address.
Covid-19 Shipping Delay Notice
In order to protect the health of our stuff and customers, we are taking extra safety precautions that may cause your order to be delayed. According to the feedback from the express company, the shipping time of large goods is extended to 30 days,We hope you understand. In you have any problem, you can contact our customer service firstname.lastname@example.org. Thank you for your support and your patience.
Our product is wonderfully unique. Each year brings a profusion of new design trends for the home, and new lighting designs play a crucial part in setting style. And we do everything we can to help you find your fit, offering our lights in more than 500 styles, so you can be confident we’ve got the perfect thing for you.
Applicable FOR YOUR SPACE
Our beautiful and practical table lamp is suitable for all kinds of decoration, especially suitable for indoor places such as bedroom, living room, lounge, study, office, hotel suite, leisure room.
Bulb is not included. Package Included: 1 x Iron Pipe Table Lamp Stand 1 x Screw Set 1 x Wood Base Features: Light mode: ON/OFF Switch, Dimming Switch Note: Please kindly leave us a PAYPAL NOTE specifying your favorite light mode, otherwise we will send it in Random. Material: Metal Shape: Water pipe Style: Vintage Voltage: AC 110-240V Plug: EU plug (sent with an adapter according to your country) Bulb interface: E27 Pipe Height: Approx. 43cm/ 16.93'' Line length: Approx. 1.6m/ 5.26ft Wood size: Approx. 10.5x10.5x3cm/ 4.13x4.13x1.18'' Change the shape of the lamp you need by rotating the joints of water pipes. Industrial pipe, vintage, and antique create a perfect ambiance. The industrial pipe look adds to the lamp charm and the Edison bulb gives a soft glow for any occasion. Suitable for the garage, man cave, bedroom, den or any other room in the house, perfect coffee table or night stand look.