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Shipping&Return

Shipping&Return

Covid-19 update: In order to protect the health of our stuff and customers, we are taking extra safety precautions that may cause your order to be delayed. According to the feedback from the express company, the shipping time of large goods is extended to 30 days,We hope you understand. In you have any problem, you can contact our customer service service@arturest.com. Thank you for your support and your patience.

How Are Shipping Costs Determined?
Most of our products are Free Shipping!

What Shipping Methods Are Available?
We have many cooperative express companies, such as DHL, EMS, FedEx, HK Post, and UPS. We will choose the most suitable mode of transportation for you according to your country.

Standard Product Shipping Time (3-8 Weeks)

Custom Product Shipping Time  (5-8 Weeks)

Notice: Orders Placed From Jan.23th To Feb.25th Will Proceed On Feb.25th Because Of COVID-19 and Our Holiday. We Hope You Understand And Consider About That Before Place An Order.

What If I Never Received My Order?
Occasionally packages may become lost in transit, delivered to an incorrect address, arrive in separate packages or left in a different location at your home.

If your order is past the estimated delivery date or has been marked as delivered but cannot be located, please contact Customer Service for assistance. E-mail: service@arturest.com

What Can I Return?

A.You may return most new, unopened items sold and fulfilled by us within 15 days of delivery for a full of the product. (Shipping fee will be charged)

B.If you received a damaged or defective item, we’ll ship you a replacement of the exact item. Or refund you money of this order. 

C.For during the holidays, there will be 2-5 days delay of the process.

When Will I Get Refund?

Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.

Do You Offer Replacements And Exchanges?

Yes, you can contact us for replacement and exchange orders, shipping fee will be charged.