Customize Fee

Shipping & Costs:

Untied States free shipping over $299.99

• Standard Shipping  $29.99

Australia, Canada, Germany, New Zealand, United Kingdom, Japan, Singapore, Denmark, France, Italy, Netherlands, Norway, Poland, Portugal, Spain:

• Standard Shipping $39.99

Shipping Time: 

U.S. Warehosue Products Shipping Time (1-2 Weeks)

Standard Product Shipping Time (3-8 Weeks)

Custom Product Shipping Time (5-8 Weeks)

Return Policy

To request a cancellation please contact Customer Service at email within 24 hours and we will attempt to stop or modify the order. Once an item has produced or shipped, cancellation is not possible.

Items returned to us that meet the following guidelines will be fully refunded for the cost of the merchandise. Original shipping charges cannot be refunded. If you have any questions, please email us at service@arturest.

• Must be in resalable condition
• Must be free from scratches and/or defects
• Must not have been installed
• Must be in the original manufacturer’s box and packaging
• Must not have any writing on the original packaging
• Must not be missing pieces
• Must not be clearance/liquidations/closeout

For more about return policy, please click return policy.

Return Address: Room 701, Building 5, Dong'an Lighting Industrial Park, No. 20 Xinteng Road, Guzhen Town, Zhongshan City, Guangdong Province, China  (Please contact customer service to obtain consent before returning the product, otherwise we will not process a refund. Thank you for your understanding and cooperation!)

Cancel the order: You can contact customer service to cancel the order before the order is shipped. Once your order is cancelled, you will receive a full refund. If the order has been shipped, the order cannot be cancelled. Please check your order before placing the order, thank you!

FOR PENDANT LIGHTS:

1. What will you get in the package?

   —(Cord Type：HARDWIRED)

     a. Instruction Manual.

     b. Lampshade; Bulb not included.

     c. Ceiling Canopy: Wooden (natural color) or aluminum (black or white color); Includes fixings.

     d. Code (Hardwired): About 1.5m long ((can be shortened)); Golden color, black color or white color. 

     e. Lampshade holder: Golden color, black color or white color. 

     f. Gift: Simple installation tools.

   —(Cord Type：PLUG IN)

     a. Instruction Manual.

     b. Lampshade; Bulb not included.

     c. Code (plug-in): About 1.5m long ((can be shortened)); Clear color, black color or white color. 

     d. Gift: Simple installation tools.

Effect Display:

ᐅ Note: There are a variety of colors for the pendant light selection above (Ceiling Canopy, cord and Lampshade holder), and there are special needs, please leave a note at checkout. If there is no remark, it will be shipped in random color.

( If the product does not have the option of Cord Type, there is no need to note color requirements. )

FOR HANDMADE PRODUCTS:

 Proudly made & Processed by hand

1. Every handmade item is unique. Original item may differ from the ones in the photos.
2. Dimensions are not exact, variations may occur even between pieces of the same size number.
3. To prevent mold and attack of borer insects our lamps are treated with a solution of water and natural salts.
4. For a better finish each piece is singed and/or brushed to remove loose bamboo fibers.

FOR ALL PRODUCTS:

1. Exposure to strong sun and humidity may change the product's color.
2. Do not expose to rain.
3. Cord kit not water resistant.
4. To clean use a dry or slightly wet cloth or a hand duster.

1. The listing of each product is for ONE lamp only.
2. Considering the fragile of shipping, light bulb not included.
3. We will make & ship it ASAP once you order!
4. Pls check the size clear.

After Service

1. Please feel free to contact us if you have any questions when using it, we will do our best to satisfy you.
2. We look forward to leaving your feedback on our website after you get the product, so that other customers who want to buy can make reference.
3. Thank you!